What happens when you reach out
Fill in the short form below with your name, your phone number, the city you're looking in and a rough timeframe. That's all we need. One local advisor for that city will call you back.
On that first call, the advisor will ask about the person who needs a new place: how they're managing day to day, what has changed recently, what worries the family most, and what matters most to them. There are no wrong answers, and you don't need to have decided on a type of care. Many families call precisely because they aren't sure whether independent living, assisted living or memory care fits.
Before the call, it helps to have
- a short list of the daily tasks that have become hard, such as bathing, medications, meals or getting around
- any recent changes in health, memory or mood, and whether a doctor has recommended more support
- a rough monthly budget, and whether long-term care insurance, veterans benefits or the sale of a home are part of the plan
- the neighborhoods or towns that matter, such as near a daughter's home, a church or a particular hospital
You don't need all of that to call. It just helps us point you to the right guides and resources sooner.
After the call
If you decide you'd like to visit communities, the advisor can talk through which questions matter most for your parent and your city, using the tour checklist on that city page. If a featured community serves your city, the advisor may offer to introduce you to it; that's always your choice. Either way, you're free to tour any community you like, and we encourage you to look up the state's records on each one before you decide.
Helping from far away
Many families are coordinating care from another city or state. If that's you, tell the advisor who else is involved, such as a sibling who lives nearby or a parent's close friend, and which hours are best to reach you. Ask each community you're considering how it keeps distant family members informed, whether it offers regular care conference calls, and who your main contact will be. Plan at least one in-person visit before a move if you possibly can; there is no substitute for seeing a place yourself.
What we'll never do
We won't sell your details, auction them, or pass them to call centers. We won't send your number to a list of communities. If it would help, we may introduce you to one senior living community in the city you chose, and you can always say no. You can ask us to delete your request at any time.
Other ways to reach us
Email us at family@ourfolksnewplace.com. For corrections to anything on our city pages, please include the page address and, if you can, a link to the source with the correct information.
If someone is in immediate danger, call 911. If you're worried that an older adult is being neglected, abused or exploited, contact the county Adult Protective Services office listed on your city page.