The short version
- We collect only what you type into our callback form, plus the basic technical details any website receives.
- We use your details to answer your request.
- We may share them with one senior living community that serves the city you chose, so that community can contact you. Only one.
- We never sell your details, auction them, or pass them to call centers or lists of competing sales teams.
- This site has no advertising trackers, no third-party analytics and no JavaScript at all.
What we collect
When you send the callback form, we receive:
- your name and phone number
- the city you're looking in, if you choose one
- the timeframe you picked for a possible move
- whether you agreed to receive text messages about your request
- the date and time your request arrived, and your browser's user-agent string (a short line of text that says which browser and device type sent the form)
We do not ask for medical information, and we ask that you don't include any in your request. If you email us at family@ourfolksnewplace.com, we receive your email address and whatever you choose to write.
Like any website, our hosting provider processes the internet address (IP address) of your device in order to deliver pages to you. Our form handler uses it briefly to limit repeated submissions; we don't use it to identify you or to build a profile.
How we use it
We use your details to call you back, to text you if you agreed to texts, to understand which city and type of care you're asking about, and to keep a record that the request was made and answered. We also use the city and timeframe, without your name or number, to understand how many families each city page helps.
Who we share it with
One community, never a crowd. In each city, we work with at most one featured senior living community at a time. When your request concerns that city, we may pass your name, phone number, city and timeframe to that one community so their admissions team can contact you. We do not send your details to more than one community, and we do not sell, rent, auction or trade them to anyone.
Service providers. Our site and form handler run on Google Cloud and Google Firebase Hosting, where your request is stored. If you agree to texts, messages are sent through our text message provider. These providers process your details only to run our service for us.
When the law requires it. We may disclose information if we are legally required to, or to protect someone's safety.
Cookies, trackers and analytics
This website sets no cookies of its own and runs no JavaScript. There are no advertising pixels, tag managers, session recorders, chat widgets or third-party analytics scripts on any page. If that ever changes, we will update this policy before the change goes live.
How long we keep it
We keep inquiry records for as long as we need them to answer your request and to keep reasonable business records of the requests we received. You can ask us to delete your request at any time, and we will remove it from our own records and tell the community, if one received it, that you asked for deletion.
Your choices and rights
- Stop texts: reply STOP to any text message.
- Stop calls: tell us on the call, or email family@ourfolksnewplace.com.
- See, correct or delete your details: email family@ourfolksnewplace.com with the name and phone number you used, and we will respond.
Depending on where you live, state privacy laws may give you additional rights. We honor requests to know, correct and delete regardless of which state you live in, and we never sell personal information.
Children
This site is meant for adults. We don't knowingly collect information from children under 13. If you believe a child has sent us information, email us and we'll delete it.
Security
Requests are sent over an encrypted connection and stored with access limited to the people who need it to answer families. No system is perfectly secure, so please don't send sensitive health or financial details through the form or by email.
Changes and contact
We'll update this page if our practices change, and the date at the top will show the latest version. Questions about privacy can go to family@ourfolksnewplace.com.