Who we are and what these terms cover
These terms apply to ourfolksnewplace.com, operated as Our Folks New Place ("we", "us"). By using the site, reading its guides or sending a request through it, you agree to these terms. If you don't agree, please don't use the site. We may update these terms; the date at the top of this page shows the latest version, and continuing to use the site after a change means you accept the updated terms.
What this website is
Our Folks New Place is an educational directory for families comparing senior living in 131 cities in 33 states across secondary markets nationwide. Every city we cover has its own page, listed on our home page. We publish guides to independent living, assisted living and memory care, city pages describing the local care landscape and public resources, and a way to ask a family advisor to call you back.
We are not a senior living community, a home care agency, a placement agency acting as your legal representative, a health care provider or a government agency. Nothing on this site is medical, legal, financial or tax advice. Decisions about care should involve the person who needs care wherever possible, their physician, and, where money or legal authority is involved, a qualified professional such as an elder law attorney or a financial adviser.
The directory scope
Our city pages explain what families should look for in a given market. Until a community has signed a featured placement agreement with us, a city page names no community at all. When a community is featured, we show its business name, street address and phone line, and photographs that the community supplied and that we have confirmed are original photographs of that community. We do not use stock photography of buildings, rooms or people.
A featured placement is a paid advertising arrangement. It means the community pays us for the featured position and for call handling in that city. It does not mean we have inspected the community, rated it, or found it suitable for your family, and it is not a guarantee of any kind about care, staffing, safety, availability or price. Only one community is featured in each city at a time.
State agencies oversee senior living settings and publish records about them. The directory disclaimer at the bottom of every page explains where those records are and why you should review them yourself before you choose a community.
Accuracy of information
We work hard to keep this site accurate. Every city-specific fact on a city page lists the public source it came from and the date it was checked. Hospitals we mention are matched against the federal hospital registry kept by the Centers for Medicare & Medicaid Services, and public agencies are matched against their own official websites. Cost figures are statewide medians from a named national survey and are labeled as statewide.
Even so, information changes. Programs move, phone numbers change, prices rise and rules are rewritten. Treat everything here as a starting point, and confirm anything important directly with the organization involved before you act on it. If you find something out of date, please email us and we will review it.
Requests for a callback
When you ask for a callback, you agree that we may contact you by phone at the number you give us about your request. If you tick the text message box, you also agree to receive text messages about your request; message and data rates may apply, and you can reply STOP at any time to stop texts. Consent to calls or texts is never a condition of using this site or of any purchase.
To help with your request, we may share your name, phone number, the city you chose and your timeframe with one senior living community that serves that city, so that community can contact you directly. We do not sell your details, auction them, or pass them to call centers or multiple sales teams. Our Privacy Policy explains this in full.
Please only send a request for yourself, or for a family member or friend who has agreed to be contacted. Don't send a request using someone else's phone number without their permission.
Using the site responsibly
You may read, print and share pages from this site for personal, non-commercial use. You may not copy the site's content in bulk, republish it as your own, scrape it with automated tools in a way that burdens the site, try to break into any part of it, or send false or abusive requests through the inquiry form.
The words "Our Folks New Place", the logo and the site's original text and artwork belong to us. Links to other websites are provided for convenience; we don't control those sites and aren't responsible for their content or practices.
Limits of our responsibility
The site is provided "as is". To the fullest extent the law allows, we disclaim all warranties, express or implied, about the site and its content, including warranties of accuracy, completeness and fitness for a particular purpose. We are not responsible for the care, services, prices, contracts or conduct of any community, agency or professional mentioned on or featured through this site; your agreement with a community is between you and that community.
To the fullest extent the law allows, we will not be liable for any indirect, incidental, special or consequential loss arising from your use of the site. Some places don't allow certain limits on liability, so some of these limits may not apply to you.
Emergencies and safety concerns
This site is not an emergency service. If someone is in immediate danger, call 911. If you suspect an older adult is being abused, neglected or exploited, contact your county's Adult Protective Services office or local law enforcement. Our city pages list the local agencies that handle these reports.
Contact
Questions about these terms can be sent to family@ourfolksnewplace.com. We read every message and reply to questions about these terms as quickly as we can.